ORDER & SHIPPING
What if I receive the wrong item(s)/order?
Please contact us with your order number and a description of what was received.
What if my order arrived damaged?
Please contact us with your order number and a photo of the damaged item(s) for a refund or reshipment or the damaged item(s).
What if I don't like the nail polish?
Please don't hesitate to contact us and let us know! Seriously we want to make your experience with us amazing! All feedback is welcome :)
How do I send my order as a gift?
We don't include receipts in the order to prevent unnecessary waste (if you would like one please request in notes upon check out). We also offer add on cards that we can personalize on your behalf included. If you would like it sent without personalization please note accordingly or leave blank.
Polish Questions
What does 10 Free mean & how is it beneficial?
Does not contain: Toluene, Dibutyl Phthalate (DBP), Formaldehyde, Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, parabens, animal by-products, and fragrance.
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10 Free Nail Polishes are a lot more health-conscious for not only the consumer but for the nail technician who is breathing in the fumes on a regular basis during services with clients. It is also ideal for people with allergies and those who are pregnant.
Why do you only have 8ml bottles?
We found with research that most people who use nail polish often throw out their bottles about halfway through due to lack of use yielding in expired/hardening polish ending up on the landfill. So to help prevent unnecessary waste we sell 8ml bottles instead of the standard 15ml.
Do I need to use a topper or top coat with these?
Adding a topcoat is ideal to help seal in your manicure/pedicure to add additional shine or just extend your nail polish.
Do some of your nail polish colors stain?
Yes! In each product description we list the fine details such as number of recommended coats, opacity, stainability, and much more!
How long does it take for the nail polish to dry?
We recommend using thin coats and allowing 1-3 mins to dry between. The more coats and the shorter time to dry may cause the polish to be prone to dents, smudges, chips, and bubbles. Overall our feedback and testing shows a fast dry time.
Should I shake the nail polish before use?
Yes, we always recommend to shake each polish before using to ensure any shimmer or glitters are evenly dispersing before application.
What happens if some of my nail polish settles?
Sometimes this can happen if sitting out for too long between uses. We recommend to give it a good shake. Alternatively you can use a magnet to help drag the stainless steel mixing balls to mix the polish as well. See our tutorial here.
What if I have a lot of bubbles in my application?
To help remove excessive bubble during application we recommend thinner coats and more drying time between coats. As well as gently rolling the bottle of nail polish slowly back and forth between your hands. You can also do this with the cap for smoother rolling and HIGHLY recommend doing this over something soft like a couch or close to a surface so it doesn't fall and break on the floor.
How do I remove your long-lasting nail polish?
Our long-lasting polish is designed to stay put, but here are some tips to make removal easier:
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Choose the Right Remover:
Use a basic nail polish remover without additives like “strengthening” or “nourishing,” as these are often gentler and less effective for stubborn polish. -
Use a Textured Material:
A textured cotton pad or even a paper towel can help lift the polish more effectively than smooth materials. -
Consider Acetone:
While we recommend avoiding pure acetone to prevent drying out your nails, it can be helpful if your nails have texture (like ridges) that make polish harder to remove. Alternatively, a remover with a higher concentration of acetone can also work well. -
Hydrate Your Nails:
After removing your polish, it’s important to restore moisture to your nails and cuticles. Use a hydrating nail treatment and nourishing cuticle oil to keep your nails healthy and your manicure looking amazing.
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With the right approach and a little extra care, your nails will be fresh, healthy, and ready for your next polish!
General Questions
What if I have Allergies?
Nail Polish: At Palafoxia Beauty, we understand the importance of ensuring our products are safe for everyone. While we don’t publish full ingredient lists online to protect the uniqueness of our formulas, we prioritize transparency and customer care.
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If you have specific allergies or sensitivities, please reach out to us with the ingredients you’re concerned about. We’ll gladly provide detailed information about whether our products contain those ingredients to ensure your safety and peace of mind.
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Skin Care: All Ingredients are listed on the product page and the product label.
How is your skin care different from other more established brands?
While creating our skin care product we study other brands and formulas as well as reviews and the ingredients. As well as deep research into the history of products and historically what has been successful in the past and even the ethics in farming ingredients in present day. From there we break down the ingredients and research and study the benefits and cons (greasy, poor absorption, etc.). As well as looking into suppliers, origins, and sustainability.
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We test all formulas thoroughly and make improvements until we are satisfied with the end result before releasing to the market. Example: one of the key points in making our Cuticle Oil was tested to make sure it doesn't leave your electronics (phone, keyboard, remote) greasy as well as fast absorption so you can use it anywhere any time.
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While our products may not be a solve all for every skin type and concern out there, we do take our formulas seriously and has outstanding quality.